Privacy Policy
Your privacy matters to us at aricelivora
Last updated: March 15, 2025
1 Information We Collect
At aricelivora, we collect information that helps us provide better financial tools and services. When you create an account or use our platform, we gather personal details like your name, email address, and contact information. This basic information allows us to personalize your experience and communicate important updates about your account.
- Personal identification information (name, email, phone number)
- Financial data related to your use of our tools and calculators
- Device and browser information for security purposes
- Usage patterns and preferences within our platform
- Communication records when you contact our support team
We also collect technical information automatically when you visit our website. This includes your IP address, browser type, and how you navigate through our financial tools. This data helps us improve our services and ensure everything works smoothly across different devices and browsers.
Australian Privacy Principles: We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our collection practices are designed to be fair, lawful, and transparent, ensuring you understand exactly what information we gather and why.
2 How We Use Your Information
Your information serves specific purposes that directly benefit your experience with aricelivora's financial tools. We use your data to operate our platform, provide customer support, and develop new features that address real financial planning needs.
Service Delivery
We process your information to deliver our financial tools, calculators, and educational resources. This includes saving your preferences and maintaining your account security.
Communication
We send important updates about our services, respond to your inquiries, and share relevant financial insights that match your interests and usage patterns.
Improvement
We analyze usage data to enhance our tools, fix issues, and develop new features that better serve our users' financial planning needs.
Legal Compliance
We use information as required by Australian law, including financial services regulations and consumer protection requirements.
We never sell your personal information to third parties. When we share data, it's only with trusted service providers who help us operate our platform, and they're bound by strict confidentiality agreements that protect your privacy.
3 Data Storage and Security
We take data security seriously and implement multiple layers of protection for your information. Our servers are located in Australia and operated by reputable providers who maintain strict security standards and compliance with local data protection requirements.
| Security Measure | Description |
|---|---|
| Encryption | All data transmitted to and from our servers uses industry-standard SSL/TLS encryption |
| Access Controls | Strict authentication and authorization protocols limit access to authorized personnel only |
| Regular Audits | Quarterly security assessments and vulnerability testing by independent third parties |
| Backup Systems | Secure, encrypted backups stored in geographically separate locations within Australia |
We retain your information for as long as your account remains active, plus seven years after closure to meet Australian financial record-keeping requirements. When we no longer need your data, we securely delete it using methods that make recovery impossible.
Data Breach Response
In the unlikely event of a data breach affecting your personal information, we'll notify you within 72 hours and provide clear information about what happened, what data was involved, and what steps we're taking to address the situation.
4 Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We've designed simple processes to help you exercise these rights whenever you need to.
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this within 30 days in a commonly used electronic format.
Correct Information
If any of your personal details are incorrect or outdated, you can ask us to update them. Most corrections can be made immediately through your account settings.
Delete Your Account
You can request deletion of your account and associated data at any time, subject to legal retention requirements for financial records.
Restrict Processing
You can ask us to limit how we use your information while we resolve any concerns or disputes about data accuracy or processing.
Opt-out Communications
You can unsubscribe from marketing emails at any time using the link in our messages or by contacting us directly.
File Complaints
If you're unhappy with how we handle your privacy, you can complain to us first, then escalate to the Australian Privacy Commissioner if needed.
To exercise any of these rights, simply email us at the address below with your request. We'll verify your identity and respond within the timeframes required by Australian law. There's no charge for most requests, though we may apply reasonable fees for excessive or repeated requests.
5 Third-Party Services and Sharing
We work with carefully selected service providers to deliver our financial tools and maintain our platform. These partnerships are essential for providing you with reliable, secure services, but we maintain strict controls over how your data is handled.
Service Provider Categories: We share limited information with cloud hosting providers, payment processors, email service providers, and analytics tools. Each provider is bound by contractual obligations to protect your data and use it only for specified purposes.
- Financial data processors for payment and transaction handling
- Cloud infrastructure providers for secure data storage and platform hosting
- Email service providers for important account communications
- Analytics providers for improving user experience and platform performance
- Customer support tools to help us respond to your inquiries efficiently
We never sell, rent, or trade your personal information for marketing purposes. Any data sharing occurs under strict agreements that require our partners to maintain the same level of privacy protection we provide. If we ever need to share information for legal reasons, we'll notify you unless prohibited by law.
Some of our service providers may store or process data outside Australia, but only in countries with adequate privacy protections or under approved data transfer mechanisms that ensure your rights remain protected.
6 Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience and help our financial tools work properly. We believe in being transparent about these technologies and giving you control over how they're used.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for login, security, and basic website functionality | Session or up to 1 year |
| Functional | Remember your preferences and settings for financial tools | Up to 2 years |
| Analytics | Help us understand how people use our tools to make improvements | Up to 2 years |
You can control cookies through your browser settings, but disabling essential cookies may limit your ability to use some features of our financial tools. We don't use cookies for advertising or tracking you across other websites.
7 Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. When we make significant changes that affect how we handle your personal information, we'll notify you through email or prominent notices on our website.
Minor updates, such as clarifications or contact information changes, will be posted here with an updated "last modified" date. We recommend checking this page periodically to stay informed about our privacy practices.
Your Continued Use
By continuing to use aricelivora's services after we post changes to this policy, you accept the updated terms. If you don't agree with changes, you can close your account and we'll handle your data according to the policy that was in place when you provided it.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your personal information? Our privacy team is here to help with clear, straightforward answers.
Hobart TAS 7000
Australia
We aim to respond to all privacy inquiries within 5 business days. For urgent concerns about data security or unauthorized access to your account, please call us directly during business hours (9 AM - 5 PM AEST, Monday to Friday).